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Cancellation Policy

Changes to Oxfordshire Step into Training/CPD Online terms and conditions and pricing model September 2017

Due to the reduction in local authority held Dedicated Schools Grant we are no longer able to subsidise the Step into Training programme and will be operating a full cost recovery model from September 2017. This will mean that, rather than having a set delegate rate for all courses, we will calculate the cost of running each course individually, with an agreed minimum number of participants, and will set a delegate rate accordingly. Practitioners working in Oxfordshire schools and settings will pay the same rate. Delegates from out of county will pay a higher rate.

Course fees will continue to be listed on the course details pages of Oxfordshire CPD Online.


Cancellation policy

Cancellation of bookings for all courses, buy-in training and support will incur the following charges:

  • More than 21 working days before the start of the event – no charge
  • 11-20 working days before the start of the event – 50% of fee
  • 10 working days or less before the start of the event – full fee
  • Non-attendance without cancellation – full fee (this includes any places offered free of charge)

All cancellations must be via the delegate's Oxfordshire CPD online account.

Schools and settings can substitute one delegate for another to avoid cancellation charges. Requests should be made by email:

We reserve the right to cancel any course/programme if there are insufficient numbers to make it viable or in the unlikely event that a venue/ trainer become unavailable due to circumstances beyond our control. In such circumstances you will be given as much notice as possible and the offer of a free transfer to another course/programme date, or a full refund of fees paid.


Targeted training

Cancellation policy applies